Job Title: Customer Service Representative
Reports to: Maintenance Manager
Department: Driver Support
Location: Kilbarrack Upper, Kilbarrack, Co. Dublin, D05 P7W8
Date: July 2025
Company Overview.
Part of the wider Denis Mahony Group, Mahony Fleet is Ireland’s leading independent vehicle leasing and fleet management provider. A third-generation, family-owned and family-run business, we are the pioneering vehicle leasing company in Ireland, with a deep heritage and pedigree in the sector spanning 60 years.
We deliver a comprehensive lease offering designed around our customers, which includes a range of fleet management services such as vehicle funding, maintenance, short-term hire, electric vehicle solutions, fuel card management, toll tags, and more.
Our legacy and reputation in the sector are among our key strengths. Customers and suppliers have enjoyed long-standing relationships with us, trusting our advice and the solutions we provide.
Job Purpose.
As a member of the Driver Support team, you will be reporting to the Service Manager. This role focuses on managing the day-to-day operation of fleet drivers nationwide, working closely with third-party suppliers and maintaining a high level of customer service with all stakeholders.
Key Roles and Responsibilities.
- Managing the day-to-day enquiries of fleet drivers and suppliers nationwide. This will include service bookings, accident management, NCT/CVRT bookings and short-term hire requests.
- Providing high-quality service through daily communication with customers and suppliers.
- Respond to and resolve client issues in a timely and efficient manner.
- Working closely with the Maintenance Manager to deliver best-in-class customer service.
- Minimise customer downtime by providing a quality and efficient service and working effectively with key suppliers.
- Carry out administrative duties, including invoice processing, reporting, and e-flows.
- Engage in continuous performance evaluation and training projects.
- Ad hoc duties as assigned by Management
Qualifications and skills
- Mechanical expertise is preferred.
- Minimum of 2+ years in a customer service role.
- Minimum of 1+ years working in the motor industry preferred.
- Excellent communication and time management skills.
- Ability to manage a high volume of enquiries and work within a team.
- Proficient in Microsoft Office Suite.
Benefits
- Competitive salary above the industry guidelines based on experience.
- 22 days annual leave (increasing to 25 days under length of service scheme).
- Training, development and career progression programme.
- Bike to work scheme available.
- Onsite parking.
- Friendly work environment.
Suitably qualified and experienced candidates should forward their letters of application together with a full Curriculum Vitae and an indication of their salary expectation to:
Jennifer Gibbons, Operations Manager
Mahony Fleet, Howth Junction, Kilbarrack Road, Dublin 5
Click to Email: [email protected]
